Refund & Return Policy
What is Club Hoodie's return policy?
Please see sizing chart for hoodie sizes as there are NO EXCHANGES for wrong clothing sizes ordered.
Club Hoodie will not grant a refund, credit your account, or replace a product unless
- the product was misprinted
- the product was damaged (excluding damages during delivery)
- the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem to Club Hoodie via email at firstname.lastname@example.org within 30 days of delivery.
For clarification, Club Hoodie will not grant a refund, credit your account, or replace a printed product solely because
- it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or you must attempt to resolve the delivery dispute with the shipping provider.